Shipping Policy

  1. Shipping Policy
  2. Your parcels are delivered using the following courier services Poslaju/Motorex.
    All addresses are unable to make any adjustment once already in processing. (unless special case)

    Delivery Area
    We currently deliver to all places in Malaysia, except East Malaysia.

    Self-Collect
    You can choose to collect your purchases at Song Mart Dato' Chellam, located in Ulu Tiram , Johor.
    No.10-22, Jalan Palma Rafis 1, Taman Dato Chellam,
    81800 Ulu Tiram, Johor
    Please contact +6018 388 5660
    or customer_service@songmart.my for further information and please provide your order details .

    Shipping Cost
    Weight Based Shipping
    The guide price on the website uses an estimate weighed products. But what you pay for the shipping fee will be based on the exact weight of your product, so the shipping price may vary slightly.

    Delivery Time
    Orders received will be processed and delivered to your door step within 1 – 3 working days. We try our best to prepare your orders and send them out as soon as we can but orders can only be shipped during working days and hours. We hope our beloved customers might note that Song Mart does not represent courier companies, and as much as we hope for parcels to arrive on time, parcels can suffer delays beyond our control. However, please rest assured we're on your side and will help in any way we can.
    Office Hours are from Monday to Friday, Saturday is half day excluding Public Holidays.

    During Promotion Periods
    During peak periods, there may be some delay in shipping. Please bear with us as we could not fulfil the usual next day delivery promise due to large volume of orders, transaction and availability issues.
    For more details or inquiries on shipping issues,
    Please contact us at: +6018 388 5660 or customer_service@songmart.my

  3. Refund Policy
  4. Unless otherwise specified for particular products, we shall refund you your payment if you decide to cancel your orders within twenty four (24) hours after your order has been confirmed and prior to shipment except for the transaction fees charged which is non-refundable. Once your order has been shipped, refund is not allowed.

  5. Return Policy
  6. We offer a 7-day money back guarantee (from received date) for defective products. Email your intent for a product return to customer_service@songmart.my. Once we’ve confirmed the defect and approved your return request, please ship the product(s) back to us on your own cost and we’ll deliver you the replacement product(s) within 10 – 15 working days.

    To return your products, please send the whole product(s) back with its original packaging to:
    Song Mart Dato’ Chellam
    No.10-22, Jalan Palma Rafis 1, Taman Dato’ Chellam, 81800 Ulu Tiram, Johor.

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